UX Design Specifications

We worked with Liberty Mutual to train their team on best practices in User Centered Design.  The team then adopted our Enterprsie UX guidelines product - GUIguide to document, promote and validate corproate websites and application for consistency across the corporation.

KPMG engaged us to work on several critical internal applications that enabled them to assess how best to provide their global services to new client engagements.   In addition we were engaged to help with information architecture and design for their global corporate intranet.   These projects allowed improved communication for the  global workforce and improved corporate strategy for new client acquisition.

MD Buyline is  primary supplier of Medical Equipment Information and Knowledge to hospitals and care facilities.   As they grew their knowledge repository it became increasingly difficult for clients to find key information quickly and easily.  CSS was engaged to improve the usability and overall User Experience for the MD Buyline software products.  Our team conducted a rapid review followed by in-depth consulting  and designs targeted at an improved user experience.   We then validated the designs with formal usability testing in our lab and worked with MD Buyline developers to implement a design that helped them grow market share and overall profitability.

UX Design and usability testing for advanced medical systems and mobile devices.

Hershey needed to leverage their 'Big Data' with an executive dashboard to provide Business Intelligence for the executives.  CSS provided UX Strategy, design and consulting for an enterprise Business Intelligence Executive dashboard used to drive key strategy decisions within this global brand.

McData (Formerly Connex) was one of the first multi-platform enterprise SAN solutions.   Adoption of their highly regarded UX has driven market growth and revenue.  CSS was brought in early in the concept phase to create a UX strategy for presenting and managing very complex SAN topologies for enterprise storage systems. In addition to leading the design and layout of the solution, we also lead the information architecture and provided visual asset design service for icons and graphics as needed to help with the build and launch of the software.

McAfee is a leader in Enterprise Security software.   As part of their growth strategy they engaged CSS to work with between their heads of Product Management and the IT staff to improve the usability of their enterprise IDS (Intrusion Detection Systems).  CSS performed a Rapid Review of their existing software and then devised a UX strategy and design for improving the usability of installation, setup  and maintenance of these complex security solutions.

Phillips Petroleum is one of the Global leaders in Oil and Gas exploration and and production.  CSS worked with Phillips over a number of years on a variety of internal applications ranging from Mobile oil field applications to internal asset management and global production forecasting applications.    In addition to our usability mentoring with internal applications, we also provide in-house training and mobile user interface design standards to support the adoption of usability and user experience within the corporation.

GMAC Insurance made a major push into expanding their Auto Insurance business and called on CSS to help with this effort.  Our team helped GMAC understand the unique needs of an online Quoting application for their demographic market and developed a UX strategy to guide the team toward a successful launch of their quoting website.  We worked with a business process team to visualize the requirements and created wireframes and a working prototype as input into the functional and technical design process.    Our team performed contextual inquiry and user studies in their call centers and field offices.   Finally, we validated the design with usability testing and direct user feedback.

Progressive Insurance has been a customer experience leader in the property and casualty insurance market for many years.  CSS has worked with Progressive since 1994 and assisted in the design of numerous internal and customer facing websites and applications.  Our work involved detailed UX design for their call center customer service systems, claims systems, agent systems and underwriting risk assessment systems.   Our training on usability and user experience over a period of more than 12 years helped solidify a robust usability practice and strong alignment of User Experience across the various business units. We also assisted in the establishment of a formal usability practice with internal usability testing labs. This knowledge was then shared across the corporation with GUIguide  our enterprise best practices usability portal.