Retail

REI is a leading outdoor gear and apparel retailer.   Their stores have been a great example of brand alignment with a unique and exceptional customer experience.  CSS was engaged with REI on numerous engagements to improve usability and the overall user experience for the warehousing and inventory control systems.  We were also engaged to help on in-store application designs for new employee training and merchandise returns.   This work involved contextual inquiry of work environments and improving existing user interface solutions.  To help spread user experience knowledge throughout REI we were engaged to offer several on-site training seminars focused specifically on the needs and challenges facing the REI development team.

Hershey needed to leverage their 'Big Data' with an executive dashboard to provide Business Intelligence for the executives.  CSS provided UX Strategy, design and consulting for an enterprise Business Intelligence Executive dashboard used to drive key strategy decisions within this global brand.

Land's End has long been know for delivering quality products and really focusing on extreme customer satisfaction.  To help achieve these goals, CSS was engaged over a number of years to provide training and UX design services for their call center applications and various internal inventory and Human Resource management applications.  Over the years we worked with Land's End to establish a core of "UX Best Practices" and helped them distribute these throughout the company with our Enterprise Standards Portal - GUIguide.

Our consultants have worked on over 300 interface design projects for Global 2000 companies and software vendors.Our range of expertise includes software design for insurance, banking, financial services, manufacturing, logistics, government, retail, healthcare, software, technology, utilities and consumer web product companies.   Due to NDA and client confidentiality around most of our projects,  we do not share detailed work products on this or any other public websites.