Healthcare

MD Buyline is  primary supplier of Medical Equipment Information and Knowledge to hospitals and care facilities.   As they grew their knowledge repository it became increasingly difficult for clients to find key information quickly and easily.  CSS was engaged to improve the usability and overall User Experience for the MD Buyline software products.  Our team conducted a rapid review followed by in-depth consulting  and designs targeted at an improved user experience.   We then validated the designs with formal usability testing in our lab and worked with MD Buyline developers to implement a design that helped them grow market share and overall profitability.

UX Design and usability testing for advanced medical systems and mobile devices.

The Mayo Clinic is world renown for leading edge medical research and treatment.   Creating highly usable and effective medical solutions for their organization is critical for success.   CSS has been engaged on numerous engagements with Mayo to help with improving usability of internal software solutions.  In addition CSS provided Usability training and assisted Mayo Clinic in the adoption and rollout of of enterprise user interface design standards using our GUIguide usability standards portal.  

Blue Cross needed help improving the productivity and reducing call times in their call center while maintaining a high customer satisfaction level.  CSS worked led the a redesign effort to dramatically reduce the number of screens needed to answer most customer calls and improve call center productivity.  The success of this application led to additional projects where we improved call center productivity for claims processing and customer inquiries.   Blue Cross also worked with CSS to train a large their developers and business analysts on the principles of Usability through our on-site seminars.

Our consultants have worked on over 300 interface design projects for Global 2000 companies and software vendors.Our range of expertise includes software design for insurance, banking, financial services, manufacturing, logistics, government, retail, healthcare, software, technology, utilities and consumer web product companies.   Due to NDA and client confidentiality around most of our projects,  we do not share detailed work products on this or any other public websites.