Technology Hardware ans Software clients
Aruba is a leading provider of Wireless Network technology. They engaged CSS to improve the usability of their management, setup and configuration tools. By working closely with Aruba product managers, CSS was able to identify key areas for improvement and help design an easier to user network administration console.
Accenture had a goal at improving usability and tax professional productivity with their enterprise corporate tax software. We worked with Accenture to provide an improved user experience and innovative forms management capability. Team mentoring was a component of the engagement where we trained the development and business analysts teams on best practices for usability. The software (LaCerte) became a market leader for CPA firms and was eventually acquired by Intuit.
UX Design and usability testing for advanced medical systems and mobile devices.
Intersystems is leading provider of the Enterprise Database "Cache". A key component of adoption is for this type of product exists around the ability for the customer to easily install and configure the system for their organization. CSS was engaged to help improve the usability of the software and lead a design effort for a new installation and configuration solution to streamline the setup process for new customers.
Spirent is a leading technology supplier for enterprise network testing software. Their soft is used by the world's largest ISP's to assure Quality of Service and high reliability. CSS has us to review their applications and help improve the usability. We provided UX Strategy, designs and standards for the key network testing applications the sell to clients. In addition we provided on-site team mentoring so their global IT staff had a better understanding of usability and how specifically they could apply the principles of user centered design to their applications.
Sybase is a world leader in high-availability distributed enterprise database technology. CSS was brought in to improve the usability of Sybase Replication Server - a core product driving a higher percentage of revenue for the company. Replication server is used by the world's leading financial and service organizations to run extremely high volume environments like the world's major Stock Exchanges. We worked alongside the engineers to identify solutions that would simplify the management overhead associated with Replication Server while maintaining quick and efficient user interfaces for seasoned Replication DBA's. These changes allowed Sybase to enter new markets and reduce the TCO for clients adopting their Replication technology.
Unisys is global information technology leader. The company made a transition in training around user experience to focus their internal QA, Business Analysts and Technical Writing teams on helping deliver more usable solutions. CSS was engaged to help guide this transition with both on-site and on-demand training. In addition, we collaborated with Unisys on a professional video where we shared key UX insights and provided training to employees through the Unisys global TV network.
McData (Formerly Connex) was one of the first multi-platform enterprise SAN solutions. Adoption of their highly regarded UX has driven market growth and revenue. CSS was brought in early in the concept phase to create a UX strategy for presenting and managing very complex SAN topologies for enterprise storage systems. In addition to leading the design and layout of the solution, we also lead the information architecture and provided visual asset design service for icons and graphics as needed to help with the build and launch of the software.
McAfee is a leader in Enterprise Security software. As part of their growth strategy they engaged CSS to work with between their heads of Product Management and the IT staff to improve the usability of their enterprise IDS (Intrusion Detection Systems). CSS performed a Rapid Review of their existing software and then devised a UX strategy and design for improving the usability of installation, setup and maintenance of these complex security solutions.
Intel is a world leader in semiconductor technology. CSS has worked with Intel over a number of years on various projects to improve the usability of internal applications focused on QA testing and manufacturing process control. In addition we have provided user experience training and design standards as part of Intel University to their global technology teams.