Utilities

Bell Canada is the leading telecom provider in Canada.  The company embarked on an initiative to improve overall customer satisfaction in their call centers and physical stores.   CSS was engaged to help improve the user experience in these critical areas.   We performed contextual inquiry research in various call centers and identified key friction points to address with the call center software design.   Working with the teams at Bell Canada we developed a UX strategy and design concepts that eventually evolved into a working prototype.  This prototype was then usability tested and revised based on user feedback and hand-off to the development team.

DirecTV is a leading Satellite provider of consumer entertainment.   To support growth in this dynamic industry,  DirecTV needed to improve the user experience of the call center applications and consumer facing applications.  CSS was brought in to provide UI Design and training for the call center  and consumer facing application and provided UI consulting to reduce call time and improve overall consumer satisfaction.

UI design for Operational systems, pipeline mgmt, Process control systems.

Phillips Petroleum is one of the Global leaders in Oil and Gas exploration and and production.  CSS worked with Phillips over a number of years on a variety of internal applications ranging from Mobile oil field applications to internal asset management and global production forecasting applications.    In addition to our usability mentoring with internal applications, we also provide in-house training and mobile user interface design standards to support the adoption of usability and user experience within the corporation.

Our consultants have worked on over 300 interface design projects for Global 2000 companies and software vendors.Our range of expertise includes software design for insurance, banking, financial services, manufacturing, logistics, government, retail, healthcare, software, technology, utilities and consumer web product companies.   Due to NDA and client confidentiality around most of our projects,  we do not share detailed work products on this or any other public websites.