UX Design Specifications

Tyco Connectivity is the world's largest supplier of passive electronic devices.  Their parts are found in nearly every automobile and cell phone in addition to thousands of other products that touch our lives daily.  To drive business and market share expansion, Tyco engaged CSS on several global E-business initiatives over a multi-year timespan to improve the usability of their systems.   Our work involved improving multiple internal and partner facing applications deployed globally that integrated with Oracle and SAP.   In addition we provided UX strategy and innovation in how Tyco allowed global customer to find products, order samples and place orders.   Our work then extended to improving the corporate website and involved integration of 52 sub-brands under the Tyco label.

Blue Cross needed help improving the productivity and reducing call times in their call center while maintaining a high customer satisfaction level.  CSS worked led the a redesign effort to dramatically reduce the number of screens needed to answer most customer calls and improve call center productivity.  The success of this application led to additional projects where we improved call center productivity for claims processing and customer inquiries.   Blue Cross also worked with CSS to train a large their developers and business analysts on the principles of Usability through our on-site seminars.

Bank of America engaged CSS to improve the user experience for its customers who visit retail branches.  They were about to invest millions of dollars in a new training system and asked our team to validate the strategy.  CSS performed contextual inquiry research in various areas of the USA to gain a deeper understanding of how branch employees learned and how best to improve their overall performance. This research was then rolled into a new design for branch software and training materials to improve branch staff competency and the overall customer experience for bank customers.

Our consultants have worked on over 300 interface design projects for Global 2000 companies and software vendors.Our range of expertise includes software design for insurance, banking, financial services, manufacturing, logistics, government, retail, healthcare, software, technology, utilities and consumer web product companies.   Due to NDA and client confidentiality around most of our projects,  we do not share detailed work products on this or any other public websites.