Rapid Reviews

Spirent is a leading technology supplier for enterprise network testing software.  Their soft is used by the world's largest ISP's to assure Quality of Service and high reliability.  CSS has us to review their applications and help improve the usability.  We provided  UX Strategy, designs and standards for the key network testing applications the sell to clients.   In addition we provided on-site team mentoring so their global IT staff had a better understanding of usability and how specifically they could apply the principles of user centered design to their applications.

Land's End has long been know for delivering quality products and really focusing on extreme customer satisfaction.  To help achieve these goals, CSS was engaged over a number of years to provide training and UX design services for their call center applications and various internal inventory and Human Resource management applications.  Over the years we worked with Land's End to establish a core of "UX Best Practices" and helped them distribute these throughout the company with our Enterprise Standards Portal - GUIguide.

McAfee is a leader in Enterprise Security software.   As part of their growth strategy they engaged CSS to work with between their heads of Product Management and the IT staff to improve the usability of their enterprise IDS (Intrusion Detection Systems).  CSS performed a Rapid Review of their existing software and then devised a UX strategy and design for improving the usability of installation, setup  and maintenance of these complex security solutions.

Intel is a world leader in semiconductor technology.  CSS has worked with Intel over a number of years on various projects to improve the usability of internal applications focused on QA testing and manufacturing process control.   In addition we have provided user experience training and design standards as part of Intel University to their global technology teams.

Hewlett Packard is a global technology leader with strong emphasis on quality and usability.   HP has engaged CSS on a number of engagements spanning several years to help with large scale complex application design.   One major project we were asked to lead the UI design for a global inventory planning and forecasting system (Project Fulcrum).   We brought in SME's (Subject Matter Experts) from HP business groups around the  world and held intense UX design sessions to gain a team consensus on how to distribute inventory planning to the various regions and countries.  The new new Global Planning system design was then prototyped for Senior Management and eventually deployed throughout HP.  In addition to UX leadership on HP's enterprise systems, CSS has provided numerous training sessions on usability and user experience design.

UI design for Operational systems, pipeline mgmt, Process control systems.

Phillips Petroleum is one of the Global leaders in Oil and Gas exploration and and production.  CSS worked with Phillips over a number of years on a variety of internal applications ranging from Mobile oil field applications to internal asset management and global production forecasting applications.    In addition to our usability mentoring with internal applications, we also provide in-house training and mobile user interface design standards to support the adoption of usability and user experience within the corporation.

Los Alamos National Labs is best known for its groundbreaking research for the United States Government.  CSS has worked with the lab over a number of years on various internal applications (Work is classified and confidential).    In addition we have provided on-site training and usability mentoring to the internal development teams.

Our work with United Space Alliance for NASA includes helping improve user performance and effectiveness of the operational launch systems for the Space Shuttle launch control systems.   In addition we provided Usability and User Experience training for the technical teams at the Kennedy Space Center.

GMAC Insurance made a major push into expanding their Auto Insurance business and called on CSS to help with this effort.  Our team helped GMAC understand the unique needs of an online Quoting application for their demographic market and developed a UX strategy to guide the team toward a successful launch of their quoting website.  We worked with a business process team to visualize the requirements and created wireframes and a working prototype as input into the functional and technical design process.    Our team performed contextual inquiry and user studies in their call centers and field offices.   Finally, we validated the design with usability testing and direct user feedback.