Usability Mentoring

Intersystems is leading provider of the Enterprise Database "Cache".  A key component of adoption is for this type of product exists around the ability for the customer to easily install and configure the system for their organization.  CSS was engaged to help improve the usability of the software and lead a design effort for a new installation and configuration solution to streamline the setup process for new customers.

Spirent is a leading technology supplier for enterprise network testing software.  Their soft is used by the world's largest ISP's to assure Quality of Service and high reliability.  CSS has us to review their applications and help improve the usability.  We provided  UX Strategy, designs and standards for the key network testing applications the sell to clients.   In addition we provided on-site team mentoring so their global IT staff had a better understanding of usability and how specifically they could apply the principles of user centered design to their applications.

Sybase is a world leader in high-availability distributed enterprise database technology.   CSS was brought in to improve the usability of Sybase Replication Server - a core product driving a higher percentage of revenue for the company.   Replication server is used by the world's leading financial and service organizations to run extremely high volume environments like the world's major Stock Exchanges.   We worked alongside the engineers to identify solutions that would simplify the management overhead associated with Replication Server while maintaining quick and efficient user interfaces for seasoned Replication DBA's.   These changes allowed Sybase to enter new markets and reduce the TCO for clients adopting their Replication technology.

Land's End has long been know for delivering quality products and really focusing on extreme customer satisfaction.  To help achieve these goals, CSS was engaged over a number of years to provide training and UX design services for their call center applications and various internal inventory and Human Resource management applications.  Over the years we worked with Land's End to establish a core of "UX Best Practices" and helped them distribute these throughout the company with our Enterprise Standards Portal - GUIguide.

Unisys is global information technology leader.   The company made a transition in training around user experience to focus their internal QA, Business Analysts and Technical Writing teams  on helping deliver more usable solutions.  CSS was engaged to help guide this transition with both on-site and on-demand training.   In addition, we collaborated with Unisys on a professional video where we shared key UX insights and provided training to employees through the Unisys global TV network.

McData (Formerly Connex) was one of the first multi-platform enterprise SAN solutions.   Adoption of their highly regarded UX has driven market growth and revenue.  CSS was brought in early in the concept phase to create a UX strategy for presenting and managing very complex SAN topologies for enterprise storage systems. In addition to leading the design and layout of the solution, we also lead the information architecture and provided visual asset design service for icons and graphics as needed to help with the build and launch of the software.

Intel is a world leader in semiconductor technology.  CSS has worked with Intel over a number of years on various projects to improve the usability of internal applications focused on QA testing and manufacturing process control.   In addition we have provided user experience training and design standards as part of Intel University to their global technology teams.

Hewlett Packard is a global technology leader with strong emphasis on quality and usability.   HP has engaged CSS on a number of engagements spanning several years to help with large scale complex application design.   One major project we were asked to lead the UI design for a global inventory planning and forecasting system (Project Fulcrum).   We brought in SME's (Subject Matter Experts) from HP business groups around the  world and held intense UX design sessions to gain a team consensus on how to distribute inventory planning to the various regions and countries.  The new new Global Planning system design was then prototyped for Senior Management and eventually deployed throughout HP.  In addition to UX leadership on HP's enterprise systems, CSS has provided numerous training sessions on usability and user experience design.

UI design for Operational systems, pipeline mgmt, Process control systems.

Phillips Petroleum is one of the Global leaders in Oil and Gas exploration and and production.  CSS worked with Phillips over a number of years on a variety of internal applications ranging from Mobile oil field applications to internal asset management and global production forecasting applications.    In addition to our usability mentoring with internal applications, we also provide in-house training and mobile user interface design standards to support the adoption of usability and user experience within the corporation.