Usability reviews and recommendations
Aruba is a leading provider of Wireless Network technology. They engaged CSS to improve the usability of their management, setup and configuration tools. By working closely with Aruba product managers, CSS was able to identify key areas for improvement and help design an easier to user network administration console.
Brunei is a sultanate on the island of Borneo and has been a long-time ally of the United States. As part of an E-Government initiative, CSS was engaged to provide localized User Experience training for the IT staff responsible for public facing websites. In addition, we provided specific UX mentoring and design assistance on various internal and external websites to support departments affected by the the E-Government initiative.
REI is a leading outdoor gear and apparel retailer. Their stores have been a great example of brand alignment with a unique and exceptional customer experience. CSS was engaged with REI on numerous engagements to improve usability and the overall user experience for the warehousing and inventory control systems. We were also engaged to help on in-store application designs for new employee training and merchandise returns. This work involved contextual inquiry of work environments and improving existing user interface solutions. To help spread user experience knowledge throughout REI we were engaged to offer several on-site training seminars focused specifically on the needs and challenges facing the REI development team.
The State of California is one of the largest employers within the United States with over 2 million workers on the payroll. CSS has been engaged with the State on numerous occasions to assist with User Experience initiatives as the state deploys self-service web-based applications to lower the cost and burden on government to provide services. Our assistance was targeted around UX strategy and implementation of an User Experience with the current Government SDLC. We also provided customized training seminars on User Experience to state employees and assisted in UX improvements to various government applications at the Franchise Tax Board division.
DirecTV is a leading Satellite provider of consumer entertainment. To support growth in this dynamic industry, DirecTV needed to improve the user experience of the call center applications and consumer facing applications. CSS was brought in to provide UI Design and training for the call center and consumer facing application and provided UI consulting to reduce call time and improve overall consumer satisfaction.
KPMG engaged us to work on several critical internal applications that enabled them to assess how best to provide their global services to new client engagements. In addition we were engaged to help with information architecture and design for their global corporate intranet. These projects allowed improved communication for the global workforce and improved corporate strategy for new client acquisition.
MD Buyline is primary supplier of Medical Equipment Information and Knowledge to hospitals and care facilities. As they grew their knowledge repository it became increasingly difficult for clients to find key information quickly and easily. CSS was engaged to improve the usability and overall User Experience for the MD Buyline software products. Our team conducted a rapid review followed by in-depth consulting and designs targeted at an improved user experience. We then validated the designs with formal usability testing in our lab and worked with MD Buyline developers to implement a design that helped them grow market share and overall profitability.
UX Design and usability testing for advanced medical systems and mobile devices.
Hershey needed to leverage their 'Big Data' with an executive dashboard to provide Business Intelligence for the executives. CSS provided UX Strategy, design and consulting for an enterprise Business Intelligence Executive dashboard used to drive key strategy decisions within this global brand.
Intersystems is leading provider of the Enterprise Database "Cache". A key component of adoption is for this type of product exists around the ability for the customer to easily install and configure the system for their organization. CSS was engaged to help improve the usability of the software and lead a design effort for a new installation and configuration solution to streamline the setup process for new customers.