We worked with Liberty Mutual to train their team on best practices in User Centered Design. The team then adopted our Enterprsie UX guidelines product - GUIguide to document, promote and validate corproate websites and application for consistency across the corporation.
Aruba is a leading provider of Wireless Network technology. They engaged CSS to improve the usability of their management, setup and configuration tools. By working closely with Aruba product managers, CSS was able to identify key areas for improvement and help design an easier to user network administration console.
The State of Hawaii engaged CSS to help promote more usable applications within the state government offices. Our work involved customized training for their IT staff on implementing a solid User Experience practice into their existing software methodology. We also focused on specific user experience training and user interface design guidelines to implement within their applications.
Brunei is a sultanate on the island of Borneo and has been a long-time ally of the United States. As part of an E-Government initiative, CSS was engaged to provide localized User Experience training for the IT staff responsible for public facing websites. In addition, we provided specific UX mentoring and design assistance on various internal and external websites to support departments affected by the the E-Government initiative.
The Naval Warfare Group engaged CSS for help with improving the Usability and overall User Experience for several internal personnel and logistics systems used to manage the US Naval aircraft fleet. In addition, we provided customized usability training to help promote key UX disciplines within the organization.
REI is a leading outdoor gear and apparel retailer. Their stores have been a great example of brand alignment with a unique and exceptional customer experience. CSS was engaged with REI on numerous engagements to improve usability and the overall user experience for the warehousing and inventory control systems. We were also engaged to help on in-store application designs for new employee training and merchandise returns. This work involved contextual inquiry of work environments and improving existing user interface solutions. To help spread user experience knowledge throughout REI we were engaged to offer several on-site training seminars focused specifically on the needs and challenges facing the REI development team.
The State of California is one of the largest employers within the United States with over 2 million workers on the payroll. CSS has been engaged with the State on numerous occasions to assist with User Experience initiatives as the state deploys self-service web-based applications to lower the cost and burden on government to provide services. Our assistance was targeted around UX strategy and implementation of an User Experience with the current Government SDLC. We also provided customized training seminars on User Experience to state employees and assisted in UX improvements to various government applications at the Franchise Tax Board division.
Bell Canada is the leading telecom provider in Canada. The company embarked on an initiative to improve overall customer satisfaction in their call centers and physical stores. CSS was engaged to help improve the user experience in these critical areas. We performed contextual inquiry research in various call centers and identified key friction points to address with the call center software design. Working with the teams at Bell Canada we developed a UX strategy and design concepts that eventually evolved into a working prototype. This prototype was then usability tested and revised based on user feedback and hand-off to the development team.
DirecTV is a leading Satellite provider of consumer entertainment. To support growth in this dynamic industry, DirecTV needed to improve the user experience of the call center applications and consumer facing applications. CSS was brought in to provide UI Design and training for the call center and consumer facing application and provided UI consulting to reduce call time and improve overall consumer satisfaction.
Accenture had a goal at improving usability and tax professional productivity with their enterprise corporate tax software. We worked with Accenture to provide an improved user experience and innovative forms management capability. Team mentoring was a component of the engagement where we trained the development and business analysts teams on best practices for usability. The software (LaCerte) became a market leader for CPA firms and was eventually acquired by Intuit.