Project Description
The State of California is one of the largest employers within the United States with over 2 million workers on the payroll. CSS has been engaged with the State on numerous occasions to assist with User Experience initiatives as the state deploys self-service web-based applications to lower the cost and burden on government to provide services. Our assistance was targeted around UX strategy and implementation of an User Experience with the current Government SDLC. We also provided customized training seminars on User Experience to state employees and assisted in UX improvements to various government applications at the Franchise Tax Board division.