Blog

Too many tabs. This is a common problem I see when teams have not anticipated the information hierarchy of the data they want to represent. As the number of tabs increase the designers are often [...]

Complex coffee machine. This coffee machine had so many usability problems, the company had to post (see right) a complete set of 'Fault' instructions to facilitate caffeine dispersal.

Inconsistent design. I was over in the UK north of Birmingham trying to use this phone. The inconsistent keypad made a simple task complex and frustrating.

questions about the gestures in the world Good site to educate Americans on gestures and their impact on a world audience. I once used the 'OK' symbol at a speaking engagement down in Brazil with [...]